In my (non-gun related) experience in dealing with customer service, I've found that getting on the phone with someone can make a big difference. Not always but it can.beardking wrote:Divided Attention wrote:The 9C mags don't usually come with the finger grip extension. Every time we have called them, they have shipped the extension plates free. Always a pleasure to deal with S&W.
I wish they would have extended me the same courtesy when I emailed to ask them about a flat base plate for my magazine with the pinky extension. While I like the pinky extension for range duty, it hinders the conceilability of the gun a little for me, so I'd prefer to have the flat plate on both of my magazines. Maybe it would make a difference if I called. :)
I have to say, accounts like this are one of the things pushing me towards considering one of the M&P pistols as my carry gun.