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This guy and Office Depot took a huge risk. What if your niece had been trained in hand to hand combat? What if he were close enough and she was able to take him out? She may also have a legitimate claim against Office Depot for emotional stress. She, basically, went through a robbery with the threat of bodily harm because of the threat of a weapon. With the right lawyer, it wouldn't surprise me if Office Depot could be in big trouble.