Its not consistant, and thus not fully understood by the counter staff. We were out there a bit back. Wife was asked to take her case out of her bag. It got a zip tie on the zipper. I thought they were to tie the bag *shrugs*
I was asked where my firearm was. I replied it was in the bag, expecting the tie-on-the-handle model. Instead, I was asked to remove my firearm from the bag and hand it to the young lady. Hang on a second-- if the point is to not handle a firearm off the line-- what's going on ? I pointed to the zipper and said its in this side. She insisted I remove the firearm or I didnt get to rent time. I opened the side, removed the firearm, pointing it off to her side, locked the slide back and laid it on the counter. The staff member picked it up, waving it about a bit while proceeding to zip tie it through the breach-grip. Once we reached my lane, the dikes there didnt cut. I had to use my knife
I am also concerned about their practice of asking patrons to leave their firearm bags behind the counter without some form of id. One of the posters here mentioned the fact that he was able to retrieve a bag with only pointing a finger at it. If that's what the managment feels they need to do, they should use a "coat check" model, providing the patron with a tag associated with their bag.
Otherwise-- pleasant experiences with the SO folks and others.