This is what I do, although it's very rare that I have a student need a replacement LTC-100. I have them in digital form.Mike S wrote: ↑Fri Jun 05, 2020 9:06 am I understand your frustration, but in the aspect of 'customer service' I'd kindly suggest replying to their email with a PDF copy of their certificate (with a reminder for them to sign the bottom before uploading to DPS' portal, if your copy doesn't have their signature).
Other than time, this option wouldn't cost you anything, & could net you word of mouth referrals.
Chas.