TexasCHLforum.com

I see absolutely nothing wrong with the way you handled the matter. A tech. had just told you he wouldn't work on a car and you tried to keep that from happening again to another customer. Under those circumstances, I think it was just fine for you to ask the customer if he had a gun in the car. It was then up to the customer to answer, not answer, or inquire why you were asking. I'd be much more upset if I'd dropped my car off for service, then came back later to learn that the work wasn't done because someone found a gun. If that's going to be the policy, there should be a sign advising people, or the person writing up the work ticket should tell them, so they don't waste their time.

You did just fine.

Chas.