Quite a change from her 1st emails.
My apologies Sean, I thought you and I had already communicated...
another Sean (same spelling), I suppose. Since I did not inform you
previously, you should email owner@drafthouse.com for further
communications related to this issue. The owner will be glad to get
back with you.
I am the General Manager, and I am a figure head for enforcing and
explaining our policies to those patrons who may have inquiries...
however, I did not set this policy into place nor any policy at our
store into place. That is how any business with a set of management
in place works. Policy is obviously not set by members of the
management team, they follow and enforce policies set forth by their
owners or board of directors, depending on the type of business...
which is the case at our store, as well.
I only responded to one initial individual who had written me about
the CHL policy quite some time ago because normally, I do respond to
the emails that come to this address. Since people seem to have
strong feelings about this issue, and I did not set the policy into
place, I do not think it forthright for me to act as if I do have
some ownership in the decision and continue to discuss this with
those concerned. It is a waste of time for those communicating with
me as I cannot make the changes that people seem interested in. I
personally have nothing to do with this policy, other than being a
member of our management team responsible for responding to the
communique of our patrons.
Again, if you would like to contact owner@drafthouse.com they will be
glad to get back to you. I know this issue is important to many, and
I hope that these communications are fruitful for all involved. I do
receive emails about other aspects of our business, as well, and I
must stay on top of those, additionally. Again with the Happy Holidays!
Lauren S. Rogers
You can try John@drafthouse.com is the owners email doens't work. He is the CEO & one of the owners.