KD5NRH wrote:Dragonfighter wrote:Sounds like a thousand other inquiry type calls to 911, "Is this normal, acceptable, legal, etc.?"
Again, this assumes they have a functioning non-emergency number. At least back in 2001, Dallas didn't answer the police/fire/etc. non-emergency numbers outside of 8-5 M-F. A minor code violation at 6PM or a loud party anytime parties get loud had to go through 911, unless you wanted to leave a voicemail for them to come deal with it the next business day.
3-1-1 is 24/7 now, though the 9-1-1 calls take priority and during peak hours 3-1-1 may go to voice mail and be addressed the next day. That said on any given 24 hour period the Fire Dept Dispatch answers an average dozen "non-emergency" 9-1-1 calls, I have no barometer on what the PD answers. They are typically introduced as "non-emergency" by the 9-1-1 operator. They range in scope from, "Where did the rescue take my (fill in relation)?" to, "Is it legal for a barbecue grill to be used in (XYZ) situation?" Sometimes it is, "We can't complete this call now," when it is too busy.
I would not encourage using 9-1-1 to make inquiries but if needed just tell the operator you have a "non-emergency" for police or fire and it will be handled as such.
This I believe is what the lady calling was up to and how the 9-1-1 operator addressed it. What the PD did was just rogue. I hope a chief is fired and or prosecuted for setting this policy in place.