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The whole "warehouses" issue is just the amazon model. They are just a storefront for those other warehouses to offer more product. They do have their own warehouses of course. Warehouse 1 and I think 1 or 2 others. Not defending their customer service at all as I have heard a number of stories. I haven't ever ordered anything online from them so have no direct experience. This model is going to become more common though.

I think the whole issue of warehouses is more of a problem in how they present the information on their website. It would be much clearer if they put the item in 1 place but then made it clear what the best price available was. Unfortunately, they sort of do that but it isn't fully obvious.