Now, as for me and Longhorn Steak House. I will never eat there again! (nor did I the first time)
The wife and I visited one in south Houston (now closed) several years ago. The wife ordered a steak med-rare. After several minutes the server came back to tell us the they were out of "med-rare". Puzzled, I ask him if they were pre-cooked and ask how they could possibly be out of med-rare and not medium (mine)?
He told me they just are. I thru 5 bucks on the table for the drinks and left.
My wife has high standards for steaks.
She blew up a steak house in El Paso over their poor steaks and how I cooked a better steak over an open campfire at the Grand Canyon. 
I realize this was probably a stupid occurrence, maybe an employee playing a prank on a newbie, but wasn't funny on our end.