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Blu Hog - I understand your position, but there have been a few forum members who have contacted Quail Creek to complain. From what has been posted in this and other threads, Quail Creek has not responded to any of the complaints. Based on zero feedback, most people seem to think that the owners of Quail Creek just don't care.

I doubt that you'll ever get any answer - if you do they would probably blame you. Obviously they don't care. If these people had any sense they would done something about their customer service. Eventually they will go out of business. With a little luck someone more customer oriented will come along.