TexasCHLforum.com

I know a lot of people are upset here but it's worth bearing in mind:

1. These are low level government workers whose primary job is paperwork. They do not, and their supervisors do not, and their supervisor's supervisors do not have any say at all in their staffing levels, how fast stuff gets processed, or likely even the order that things are processed.

2. If stuff takes longer than usual because you have a CRIMINAL BACKGROUND, no matter how long ago it was or how insignificant you personally think it is, these people are doing a GOOD JOB by taking their time and being thorough. You cannot reasonably blame them for taking a long time to approve an application in an already slow system and having to manually cross reference with other equally slow, inefficient systems.

In short - yes, it sucks that applications are taking longer than they posted on their website. But being unfriendly towards people and acting like it's your god-given right to have your application done in less than exactly 60 days is silly. The person I spoke with on the phone when I was having technical problems submitting my application was incredibly friendly, extremely polite and very much wanted to help as much as he could.

They're just people, and they're doing their jobs well. If you have a problem, write to your representatives telling them you want DPS to have better funding to improve both staffing levels and also for improving their systems. Ultimately it is the fault of your representatives, and also your fellow voters, if the DPS service is not up to your expectations.