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A few questions:
Which Wal-Mart did this happen at?
What happened before the cell phone video started recording?
Does the Wal-Mart manager "have an attitude?"
Why should the guy sign anything?

Observations:
When cops get a trespass call at a business this is how they handle it. If you do not leave you get arrested.
If the customer really is a good guy he should appeal up the chain of management at Wal-Mart to get the no-trespass order rescinded.
There is certainly more to this than what we are seeing on the video.