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IIRC the statute tasks DPS with doing initial licenses within 60 or 65 days. That is law, not DPS policy. It's gravy when you get it earlier.

Yes a few years ago it was dragging out waaaaay beyond that. DPS hired a new honcho for licensing, rearranged some things, and got processing time back within the statutory time frame.

If DPS staffed to specifically/always issue initials and renewals well in advance of the statutory time limits, then they would be open to charges of wasting taxpayer money and open to budget and staffing cuts.

If you want things to go faster, then lobby your representative and senator to 1) change the law to reduce the statutory limits, and 2) appropriate the money the let DPS staff to the new requirements. (Or go constitutional carry and drop requirement for a license altogether). Also start digging into the sofa seat cushions and under the car seat for some spare change and get ready for a tax increase somewhere, either directly through the licensing fees or less obviously somewhere else. TANSTAAFL.

It appears from most of the comments I read on this forum that DPS is doing a pretty good job, not perfect but pretty darn good, of getting licenses out in the statutory time frame. If I were a legislator and found that DPS was getting 90% of the licenses out on time, I would not be eager to dump more of the budget in their pockets.

If your individual case has gone over the statutory limit, then yes, it might be worth a call to your rep to call DPS and see what's what, but otherwise, no. Just keep in mind that the clock doesn't start until DPS has a complete package -- if something get left out and they have to call the applicant to get things, that shouldn't count against them.

If anything I'd like to see the license fee go down. $140 is pretty steep. (yes, lots of discounts for various parties, but still).

ETA:
I just found it in the Government Code. 60 days. UNLESS there is something in the application package that raises a question, then they get up to 180 days.