Like all customer service, there are people who give a damn and know what they're doing. Then there are clowns like the one you just talked to. Just gotta keep the faith.TXlaw1 wrote:My wife submitted on DPS web page the attachment of document on 11/30 and got a web page "thank you". But have never received an email, now 10 days later. Submitted a status request online but no response. So wife is calling today.
Update: Phone answerer said all docs are at DPS. BUT SHE CLAIMED they NEVER send notifications by email and never call and also claimed it might take 30-60 days. So no help from her! Glad others are having better results.
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Return to “Uploading documents to DPS”
- Wed Dec 10, 2014 9:48 am
- Forum: The "Waiting Room"
- Topic: Uploading documents to DPS
- Replies: 7
- Views: 2117
Re: Uploading documents to DPS
- Sun Dec 07, 2014 5:07 pm
- Forum: The "Waiting Room"
- Topic: Uploading documents to DPS
- Replies: 7
- Views: 2117
Re: Uploading documents to DPS
If I recall correctly, we submitted everything on Saturday afternoon and got the confirmation on Monday morning. If anecdotal evidence is any indication, they're moving really fast right now.
- Sun Dec 07, 2014 11:15 am
- Forum: The "Waiting Room"
- Topic: Uploading documents to DPS
- Replies: 7
- Views: 2117
Re: Uploading documents to DPS
At least with us, we got a confirmation email a couple days later saying they got it. I think that gets sent when someone actually opens the app, rather than an auto response