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by TVGuy
Thu Jul 10, 2014 7:36 pm
Forum: The "Waiting Room"
Topic: Insight on status screen changes for those waiting
Replies: 13
Views: 3444

Re: Insight on status screen changes for those waiting

TxRhino wrote:Howdy All,

I have been a member of this forum for a couple months now. I took a little break from the site a few weeks back but came back to check and see if there was any insight into why suddenly my status screen changed on the Texas CHL site. Just after the Holiday weekend, I logged into my account to see the "Change of Address" screen you guys have alluded to. Initially I was shocked and my heart sunk as I thought there must be a problem with my application. I called on 2 different days this week. On the first (Monday this week) call I spoke with a gentleman who seemed a bit nervous and who said he would transfer my call to the individual who was reviewing my information. Naturally I got the voice mail. I left a message but have yet to get a call back. I called back TUESDAY. After over 1 hour on hold, I could not wait any longer and hung up and sent an email online. I checked my email and the site every day this week until I cam back to this site and found this thread. Reading this thread restored some sense of calm to my demeanor and restored my patience to wait and see if what is being said here is accurate. WELL... YAHOOOOOO!!!!!!! :hurry: My wife just called me at work this evening and informed me my "PLASTIC" arrived today. I am now an official TX CHL holder and a loyal and firm believer in this site.

P.S. Hang in there guys. The "change of address" page is a good sign.

Michael T :coolgleamA:
Congrats, Michael!
by TVGuy
Thu Jul 10, 2014 11:08 am
Forum: The "Waiting Room"
Topic: Insight on status screen changes for those waiting
Replies: 13
Views: 3444

Re: Insight on status screen changes for those waiting

Seburiel wrote:It doesn't appear to be true anymore that the website only updates in the morning. When I got the "change address" screen, it was on the third refresh of the day, around 3pm.
Possibly just a coincidence that both my wife's and mine happened between 530-630am.
by TVGuy
Thu Jul 10, 2014 8:21 am
Forum: The "Waiting Room"
Topic: Insight on status screen changes for those waiting
Replies: 13
Views: 3444

Insight on status screen changes for those waiting

I thought I'd share what I learned over the last 24 hours to help those that are still waiting.

My wife and I both USPS mailed our docs 5/12 and they were received by DPS 5/14. No changes to the status screen before status updates went away earlier this month. Tuesday morning my wife's changed to the "change address", "lost license", etc. Mine was still the same.

Yesterday I figured I'd go ahead and give them a call since I was pushing 60 days. After a 25 minute wait I got a friendly gentleman and told him I was trying to get a status update. He looked it up and replied, "You've got great timing, the process is complete. Your license is being printed and will mail today."

This morning my status changed to the "change address..." screen.

A few things to take from this:

1) The wait time for most seems to be currently just under 60 days. There are exceptions, but from what I've seen here this is the average.

2) When your status changes your license was printed/mailed the day before.

3) There is no sense in checking status throughout the day. The system updates around 6am each morning for the previous day.

I hope this helps!

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