TexasCHLforum.com

interesting10 wrote:Which state rep in the Houston area would you reach out to for help?

This will help you find out.

http://www.house.state.tx.us/members/fi ... sentative/" onclick="window.open(this.href);return false;

TVGuy wrote:

gsansing wrote:After being hung up on twice intentionally, I contacted my State Senator and Rep yesterday. Tomorrow will be Day 49 for me.

You spoke to someone and they hung up on you? What exactly did you say to them?

For both this go-around and the time I had a CHL before I encountered nothing but professionalism form anyone I ever spoke with at DPS. It's not the best process ever and they can't always give you an answer because of that, but they were nice at least.

I was hung up on when I asked to speak to a supervisor.

Earlier in the call she told me I hadn't sent in the paperwork. When I told her I had and I knew they had it she put me on hold for 20 sec and came back and had mysteriously found my paperwork. She told me the 60 day clock started now because she just got the paperwork (I was already at 60 days). That is when I asked for a supervisor and got hung up on.

jasday wrote:Nice! When did you do your app? At least they are giving some kind of update.

App was on 5/2...

They are only giving me an update because I contacted my State Reps twice. They called last week to tell me it was being worked on. Offered to call when it was completed, but I told them an email instead of a call was fine. So was glad to see them follow up as promised with an email.

slr001 wrote:Well, I got an interesting phone call today from Austin.

I am at the 60+day mark. Have called a few times and always gotten a different story. Yesterday I was told my application was missing the paperwork. I know many here get the same thing and resend. But I challenged her and told her it was sent electronically and they absolutely do have it. She put me on hold and 20 seconds later miraculously rustled up my paperwork. When I asked to speak to a supervisor I was hung up on.

Today, I contacted my State Representative and Senators offices via email. This was the 2nd email to both offices. I let them know this was my second attempt to seek help from their office. I gave a short description of my problem, and the run around. about an hour after sending, I get a call from Austin. It was Ms. Caballero, she, or her office is who sends out the confirmation email when you send in your documents. She left me a very nice voicemail, letting me know they had my app and all my paperwork. It was being actively worked on and would be finished in the next few days (outside of any issues) and definitely done by the end of the week. She left me here direct phone number (and no I won't give it out) and I called her back and thanked her for the update.

So, was this a result of asking to speak to a supervisor? Or a result of contacting my local representatives? I assume the latter.

We will see if I get my plastic sometime next week.

Received this email this morning.

"Your CHL application was completed and moved to printing and mailing. Please allow up to 5-10 business days for delivery."

CoolBreeze wrote:The law basically says they have 60 days from the time the designated rep receives your paperwork. DPS interprets this as the day the auditor receives your paperwork (not the day it arrives at the facility). Basically the day it is entered into the system. We like to believe it should start the day it arrives at their facility. They can't fudge the day it arrived at the facility because it is time and date stamped when you send it registered mail or by the email you get saying they received the documents. They however claim that until the auditor checks it and submits it they don't know if the documents are complete. They can fudge this number, in my opinion, claiming they haven't found it or gotten to it yet. It is most of the problem with why things seem so sporadic. Some auditors obviously work much faster than others.

The FAQ at http://www.dps.texas.gov/RSD/CHL/faqs/index.htm" onclick="window.open(this.href);return false; states...

3. Once I submit my application, when should I expect to receive my license?

DPS will make every effort to issue your license within 60 days of receiving the completed application packet. If the application is incomplete or requires additional information to complete the background check, you will be notified in writing.

Also,

GC § 411.177. Issuance or Denial of License.
(a) The department shall issue a license to carry a concealed handgun to an applicant if the applicant meets all the eligibility requirements and submits all the application materials. The department may issue a license to carry handguns only of the categories indicated on the applicant’s certificate of proficiency issued under Section 411.189. The department shall administer the licensing procedures in good faith so that any applicant who meets all the eligibility requirements and submits all the application materials shall receive a license. The department may not deny an application on the basis of a capricious or arbitrary decision by the department.
(b) The department shall, not later than the 60th day after the date of the receipt by the director’s designee of the completed application materials:
(1) issue the license;
(2) notify the applicant in writing that the application was denied:
(A) on the grounds that the applicant failed to qualify under the criteria listed in Section 411.172;
(B) based on the affidavit of the director’s designee submitted to the department under Section 411.176(b); or
(C) based on the affidavit of the qualified handgun instructor submitted to the department under Section 411.189(c); or
(3) notify the applicant in writing that the department is unable to make a determination regarding the issuance or denial of a license to the applicant within the 60-day period prescribed by this subsection and include in that notification an explanation of the reason for the inability and an estimation of the amount of time the department will need to make the determination.
(c) Failure of the department to issue or deny a license for a period of more than 30 days after the department is required to act under Subsection (b) constitutes denial.
(d) A license issued under this subchapter is effective from the date of issuance.

I suppose the bold and italic emphasis that I made can be interpreted a variety of ways. But I think it is clear, that the intent of the law is that when your app ARRIVES, the clock starts.

infoman wrote:All I'm saying is that the law book states that DPS has 60 days to process a completed application. They go by the date ALL of your completed documents are physically received as the start date for this timeline. It's not based on the date you took the class, the date you paid fee online, nor the date you were fingerprinted. Let's say someone took class on 4/2/14, they them paid online 4/5/14, they then got printed on 4/7/14 & mailed their documents certified mail that same day.. Let's say DPS physically received & signed for their docs on 4/9/14. In this example the law book states DPS has 60 days to process application starting from 4/9/14 (not 4/5/14). & that's only if all the docs were filled out properly (no missing or incomplete documents).

I agree with you. That is EXACTLY the way it SHOULD work.

Unfortunately it doesn't. That is why there is so much confusion and complaining here. If it worked that way there would not be such a discrepancy in how long people wait. I can understand one persons app taking longer than another, based on background checks, or being given to the new guys that works slower than someone else... But 15 days compared to 70+ days?

When I last called to check on mine at 60+days (using your method of counting). I was told that I hadn't sent in my documents. When I told her I absolutely had, it took her 20 seconds to find them (in other words, she had them all along and lied to me). When I informed her that the State had 60 days to issue or deny, she told me that the 60 days did not start until SHE had all of the documents. That the 60 days started then because she just "found" my paperwork. That is when I asked to speak to a supervisor and was hung up on.

So your little math lesson to the other user is just a waste of time. His application is like mine. It is on the slow path. It will exceed 60 days (even using your math).

infoman wrote:They go by the date they physically receive your documents (backed up by law book), so I was correct, just sayin'.. It doesn't matter date you paid online nor fingerprints. You're at 51-53 days.

Really?

Interesting. But incorrect.

Explain then how someone get a license in 15-18 days, and others go 60-90 days even though all paperwork was received on day 1? Just sayin.

Well, I got an interesting phone call today from Austin.

I am at the 60+day mark. Have called a few times and always gotten a different story. Yesterday I was told my application was missing the paperwork. I know many here get the same thing and resend. But I challenged her and told her it was sent electronically and they absolutely do have it. She put me on hold and 20 seconds later miraculously rustled up my paperwork. When I asked to speak to a supervisor I was hung up on.

Today, I contacted my State Representative and Senators offices via email. This was the 2nd email to both offices. I let them know this was my second attempt to seek help from their office. I gave a short description of my problem, and the run around. about an hour after sending, I get a call from Austin. It was Ms. Caballero, she, or her office is who sends out the confirmation email when you send in your documents. She left me a very nice voicemail, letting me know they had my app and all my paperwork. It was being actively worked on and would be finished in the next few days (outside of any issues) and definitely done by the end of the week. She left me here direct phone number (and no I won't give it out) and I called her back and thanked her for the update.

So, was this a result of asking to speak to a supervisor? Or a result of contacting my local representatives? I assume the latter.

We will see if I get my plastic sometime next week.

gsansing wrote:How are you guys getting through? I must have called 4-5 times on Monday, 4-5 times on Tuesday, and three times today; and all I get is the pre-recorded message. When you push 1 for CHl, the system tell me there is a high call demand and says to try back later and then hangs up.

Just hit redial...

Yesterday I got the please call back message after hitting 1. The 4th redial it went through. Pretty long wait after that, but I have a headset so I just did other things while enjoying their muzak.

bryan1980 wrote:

Pluto wrote:

slr001 wrote:So I called today... My 60 day mark.

I was told that they were waiting on my paperwork, and asked if I had sent it in yet.

I told her that this was the first time I had heard that. And that it was sent 60 days ago. 10 seconds later she mysteriously had my paperwork. I was then told it needed to go to data entry.

When I told her that they had 60 days to issue or deny, she told me that the 60 days starts now because they just got the paperwork. I explained that it was all sent together and that the 60 days starts when the actually get it, not when they get around to pretending they just got it.

Asked for a supervisor and was hung up on. Was polite the entire time, just refused to be lied to.

Well, maybe now that you've been told they found your paperwork you can get the ball rolling. I've tried to get through today, nothing.

Now's the time to get your state rep. involved. The only way this process is going to improve is if we make enough noise.

I have done that... via email... no response from them either.

So I called today... My 60 day mark.

I was told that they were waiting on my paperwork, and asked if I had sent it in yet.

I told her that this was the first time I had heard that. And that it was sent 60 days ago. 10 seconds later she mysteriously had my paperwork. I was then told it needed to go to data entry.

When I told her that they had 60 days to issue or deny, she told me that the 60 days starts now because they just got the paperwork. I explained that it was all sent together and that the 60 days starts when the actually get it, not when they get around to pretending they just got it.

Asked for a supervisor and was hung up on. Was polite the entire time, just refused to be lied to.

Pluto wrote:DAY 50 NO UPDATES! Misleading post, huh?

59 for me... No updates. But since they are required to issue or deny in 60 days, I guess mine will be here tomorrow.

rickie210 wrote:so i mailed everything on the 5th of May just wondering if anyone else has gone this long without anything not even an update?? also new to the forum.

Yep... App submitted online 5/2, all documents uploaded 5/8.

No status ever, except the generic screen that is now gone.

Feels like dealing with the most dis organized organization ever. Our tax dollars at work. And the worst part about it is all of the defenders telling us to be patient and wait another 60 days.

kaos wrote:

kaos wrote:

kaos wrote:

kaos wrote:4-29-14 Online Application
5-20-14 Fingerprints
5-26-14 Class
5-29-14 Emailed CHL-100, DD214, Checklist and Fingerprint Receipt
5-29-14 Email received stating they had received the documents
so the wait has begun...well in my mind the wait is cut in half because I work up in Alaska 2 wks on 2 wks off..haha..

well I'll be... checked my status last nite and everything is checked green, mfg pending. Less than 30 days...Ill take that...What sucks is I head back to Alaska on Wed and wont be back til July 11th...

checked late last nite and now switched to mfg... slim possibility it gets here before I leave on Wed for 2 wks... oh well..Under 30 days is still decent in my book.

plastic in hand... will wait til I get back from Alaska in July before I make my first trip with it since I leave in the morning...my holster from Stealth Gear isn't supposed to be here til end of this week or next.

Just got my stealth gear yesterday...

Might want to email them also. They aren't quite as bad as Austin, but they are trying.

They say 3-5 weeks. At 5 weeks I emailed them, they said it would go out the next Friday. No shipping info so I emailed again the following week. They finally shipped. Think it was about 6 weeks total.

mtnthundr2 wrote:***** M A N U F A C T U R E P E N D I N G *********
Woohooooooo........
However, my husbands is still "under review" and we did everything at exactly the same time. Status updates showed up on the same date for each of us (with one small difference).

5-22-14 Application
5-22-14 Confirmation email from DPS that apps received
5-28-14 Fingerprints
5-28-14 Sub'd all documents electronically through DPS website
5-28-14 Confirmation email from DPS "all docs recv'd"
6-4-14 Status change/update "received" and "under review"
The only difference in the 'status' between the two of us was that my fingerprints showed "complete" almost right away, where my husbands showed (and still shows) "under review"....... but first thing this morning (6-20-14) my status shows * M A N U F A C T U R E P E N D I N G *
(Sorry for all of you who applied before me, really I am, I have no idea why mine went through so fast ....)

That place is such a joke.

Happy for you, I submitted mine on 5/2. 49 days, and I still have the generic screen with no status updates at all.

I probably should cancel and resubmit it, I'll get it next week that way.