Mine has said that for 3 MONTHS!ProsperTX wrote:My app status shows "Background Check: Under Review" for roughly 3 weeks now. My wife's app went through (we submitted same day) the background check review real fast. She's had plastic in hand for over a week now. I've tried calling, but the recording says they're too busy to answer calls and hangs up. I've sent multiple emails with 0 response. Is there a different number than the (512) 424-7293 I see on the web site? Obviously I'm frustrated....just want to know what the hold-up is. I'm not a fan of having my personal info sitting on some desk or being floated around a bunch of offices in limbo.
Your best (only?) bet is to keep trying that phone number, at different times of the day, and then to get a human being on the line that can look at your record and tell you if anything's missing or broken. Assuming you get someone who tries to help, try also to get that person's direct email address--then at least you have someone to copy on correspondence who might help to "shake the trees" over there.
Honestly, in my experience anyway, your status saying "Background Check: Under Review" is meaningless as mine said that from the very first update when they weren't yet in a position to do a "Background Check at all.
