TexasCHLforum.com

Speaking for a large retailer that I personally manage: We do have return policies as mentioned above. I also understand about returning ammo once it has been purchased can be a hazard. But as most retailers will NOT tell you is that most returns do NOT end back up on the shelf. Defective, damaged or unusable merchandise that is returned by customers is usually cycled through the store in a "credit from vendor" process. Most larger retailers have a return clerk that work in tandem with the receiving department that is responsible for contacting vendors to get credit on returned merchandise. Why would a store want to resell something at a discount when they can get full credit for it from the vendor? This happens around 75% of the time at my location. Some things CAN and ARE resold. But most stores would not want the headache of reselling a return only to have it come back again and again with the same quality complaint. It's just bad business from a dollar-for-dollar standpoint.

With that said. Ammunition cannot be returned and RESOLD per federal guidelines. HOWEVER it should be able to be refunded (at the stores discresion) and the store should take the proper means to retrieve the credit for the either defective or damaged merch.

Put this "round" in your chamber next time you have an issue with a retailer about faulty merchandise. Ask the manager at the location this specific question: "Isn't it your responsibility to keep myself and others coming back to your establishment and exchange our money for your goods and services? Don't you have a clerk that handles returned merchandise and that you receive full credit for the retunrned merchandise in most occassions from the vendor? If you cannot handle this situation then I would like the number of your local corperate office and speak to your area manager. I would like him to know how I feel I am being treated here."

Using that wording will get you a result 9 out of 10 times without having to actually call the regional office.