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Ruark wrote: ↑Sat Jan 12, 2019 4:59 pm This is all making me nervous. We will probably be investing in a good safe soon, and I've always been leery of newfangled electronic mechanisms. Connections fail, batteries die, wires come loose, etc. I always assumed a mechanical device is more reliable. After reading this, though, I'm not so sure. What about other brands, like Liberty?

gljjt wrote: ↑Sat Jan 12, 2019 12:25 am Doesn't the key make the safe less secure? My key only locks the dial, it doesn't "unlock" the safe. I would think the key would be easy to pick with minimal skill.

puma guy wrote: ↑Sun Jan 06, 2019 4:31 pm I have called Cannon safe several time and waited anywhere from a minimum of 45 minutes to as long as 1hr and 40 minutes without reaching anyone in customer service. There is some good news, though. We had Christmas this weekend for our two daughter's families that live out of town and my middle daughter suggested letting her husband attempt to open the safe. He tried several times with out success. He walked out of the room to load up to go home, so I thought I'd give it another try. After my second unsuccessful attempt I banged on the door with my fist. Tried the combination one more time and Wha! Lah! it caught on the stop and I got it open. Keep in mind I have beat on the door and dial with an rubber mallet and even a hammer with dense rubber mat to protect the door with no success! Should have used my fist I guess! LOL Now I have to decide if I'm going to close the safe and use the key lock on the dial that locks between the zero and the stop at #90 that allows the spoke wheel to open the bolts. The back of the safe door has fuzzy cloth covered sheetrock held in place with black plastic plugs of the kind used to hold auto door panels on. I'll have to get a tool at the auto supply to remove them in able access the lock to see if lubricating it will help. Even if I get it oiled I still don't think I'll trust the lock and I want to get in touch with Cannon, though to see if they can provide a new lock or perhaps an electronic set up. I'm hoping there's just a lot of post Christmas calls causing the long delays in reaching customer service.